The Prep Story

Anonymous: Ignore my last ask--scrolled down a bit and found your ML post! I agree that the monogram was poorly done and the font must have been changed if it was supposed to be interlocked. Did you ask if you could at least have an exchange? I know they don't do refunds because everything is customized but that wasn't what you paid for

Hey there. 

Once the hat arrived, and I realised the mistake, I got in touch with their Customer Service reps. My email (requesting a refund) gradually turned into quite a lengthy argument with their customer service where they essentially refused to refund me or replace it.

I was shocked! I’ve never had a customer service rep tell me that I was wrong, especially a company as “high end” as Marley Lilly. 

Anonymous: where can I buy a monogrammed half zip pull-over sweater? Been looking for one everywhere!

Hi there!

I’m sure most people would direct you to Marley Lilly, but I recently had an awful experience with their customer service and would not recommend them at all.

Here are some Etsy stores (in no particular order) that you might want to consider checking out:

• JustForMe ($34)
• AmandaJohne ($32)
• ThePalmGifts ($38)
• Monogram4u ($40 - But it’s Lilly!)
• MadAboutMonograms ($37)
• HadleyandFinn ($42) 

I have ordered from HadleyandFinn and love their products.

PS. Oops! I just realised that some of those links might be Quarter Zips. I hope that’s okay.